Rentals & Tickets Changes and Cancellations

All purchases are final. Due to limited capacity, there are absolutely no returns, refunds, and products may not be transferred to another person or date. Please confirm your dates prior to completing your transaction. All tickets are subject to restrictions described in the product description and/or pick-up instructions. Your credit card will be charged for the amount shown, regardless of whether or not the purchased ticket(s) is/are used. We do not guarantee driving conditions, snow conditions, weather conditions, open terrain or number of lifts operating.

Lessons: Cancellations and Change Fees

All purchases are final. Due to limited capacity, there are absolutely no returns, refunds, and products may not be transferred to another person. All lessons, rentals & lift tickets are subject to restrictions described in the product description and/or pickup instructions. Lesson package dates & times may be changed with no fee 7 days prior to arrival. Lesson dates & times may be changed with a $50 fee per person with notice given 3-6 days prior to arrival. No changes are permitted within 2 days prior to arrival. Please confirm your dates prior to completing your transaction. No refunds will be provided. Your credit card will be charged for the amount shown, regardless of whether or not the purchased product(s) is/are used. We do not guarantee driving conditions, snow conditions, weather conditions, open terrain or number of lifts operating.

Stay Home if You Are Sick

Stay home if you or anyone in your household are sick.  We will provide a one-time date-change if notified, in writing, that you or anyone in your household shows flu-like symptoms before your arrival. Notification must be made within 14 days prior to your arrival and up until 9:00 am PST the day of your arrival. No exceptions will be made for notifications made after 9:00 am PST on the day of your arrival.

To notify and begin the date-change process, submit your request on our customer care page. Date-change submissions require 7 days to process, so guests may not shift to another date within the 7 day period following notification.