Cancellation Policy

Regional Stay at Home Order

On December 1, we received official guidance from the state that classifies ski resorts as outdoor recreation. Since outdoor recreation providers are permitted to continue operating during the Stay at Home Order period, Sugar Bowl | Royal Gorge intends to continue operating – conditions allowing – as we maintain our top priority of protecting the health and safety of our guests, staff and community. We are being evaluated every day against state & county guidance and will need everyone’s full cooperation and adherence to our policies to remain open.

Our understanding is that the current, non-essential travel restriction does not apply when the regional (same-day / non-overnight) travel purpose is to participate in approved activities. Outdoor recreation is one of those approved activities, and Governor Newsom specifically mentioned the important mental and physical benefits of skiing and snowboarding during his Stay at Home Order announcement.

For purchases on and after December 10, 2020, the existing Cancellation Policy will remain in effect, as described below. Customers should be aware of all applicable travel restrictions before purchasing non-refundable, non-changeable and non-transferable products.

 

Rentals & Tickets Changes, Refund and Cancellations

All purchases are final. Due to limited capacity, there are absolutely no returns, refunds, and products may not be transferred to another person or date. Please confirm your dates prior to completing your transaction. All tickets are subject to restrictions described in the product description and/or pick-up instructions. Your credit card will be charged for the amount shown, regardless of whether or not the purchased ticket(s) is/are used. We do not guarantee driving conditions, snow conditions, weather conditions, open terrain or number of lifts operating.

 

Lessons: Refunds, Change Fees and Cancellations

All purchases are final. Due to limited capacity, there are absolutely no returns, refunds, and products may not be transferred to another person. All lessons, rentals & lift tickets are subject to restrictions described in the product description and/or pickup instructions. Lesson package dates & times may be changed with no fee 7 days prior to arrival. Lesson dates & times may be changed with a $50 fee per person with notice given 3-6 days prior to arrival. No changes are permitted within 2 days prior to arrival. Please confirm your dates prior to completing your transaction. No refunds will be provided. Your credit card will be charged for the amount shown, regardless of whether or not the purchased product(s) is/are used. We do not guarantee driving conditions, snow conditions, weather conditions, open terrain or number of lifts operating.

 

Stay Home if You Are Sick

Stay home if you or anyone in your household are sick.  We will provide a one-time date-change if notified, in writing, that you or anyone in your household shows flu-like symptoms before your arrival. Notification must be made within 14 days prior to your arrival and up until 9:00 am PST the day of your arrival. No exceptions will be made for notifications made after 9:00 am PST on the day of your arrival.

To notify and begin the date-change process, submit your request on our customer care page. Date-change submissions require 7 days to process, so guests may not shift to another date within the 7 day period following notification.

 

Resort Closure Refund

If the resort is closed on the date of your arrival due to weather or a closure related to Covid-19, your purchase will be refunded in full.  Refunds will be applied back to the card used at the time of purchase. Resort Closure Refund does not apply if the resort is open in a reduced capacity due to wind & weather.  Resort Closure Refund does not apply if guests are unable to visit due to road conditions or chain controls.

Lift tickets, rentals and private lessons are now available for purchase online through February 28, 2021. Availability for future dates will be released 2-3 weeks prior to the new period.

Advance, online purchases are required. No day-of, walk-up tickets, rentals or lessons will be available. There will be no opportunity to purchase a lift ticket at Sugar Bowl on the day of your visit.

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Already visited this season? Reload your ticket for easy, direct-to-lift access on your next trip.

LEARN ABOUT RELOAD

Rentals booked online do not include a lift ticket. Remember to also buy your lift ticket, if you are not a passholder, for the same date of arrival. There will be no opportunity to purchase rentals or buy a lift ticket at Sugar Bowl on the day of your visit. You must book at least 3 days in advance of your desired rental date.

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