CANCELLATION AND REFUND POLICY
Lift Tickets and Rentals
Unless you purchased Trip Flex, all purchases are final. Due to limited capacity, there are absolutely no returns, refunds, and products may not be transferred to another person or date. Please confirm your dates prior to completing your transaction. All tickets are subject to restrictions described in the product description and/or pick-up instructions. Your credit card will be charged for the amount shown, regardless of whether or not the purchased ticket(s) is/are used. We do not guarantee driving conditions, snow conditions, weather conditions, open terrain or number of lifts operating.
Lessons and Lesson/Lift Packages
All purchases are final. Due to limited capacity, there are absolutely no returns, refunds, and products may not be transferred to another person. All lessons, rentals & lift tickets are subject to restrictions described in the product description and/or pickup instructions. Lesson dates & times may be changed with no fee 7 days prior to arrival. Lesson dates & times may be changed with a $50 fee per person with notice given 3-6 days prior to arrival. No lesson date or time changes are permitted within 2 days prior to arrival. Please confirm your dates prior to completing your transaction. No refunds will be provided. Your credit card will be charged for the amount shown, regardless of whether or not the purchased product(s) is/are used. We do not guarantee driving conditions, snow conditions, weather conditions, open terrain or number of lifts operating. Trip Flex is not eligible for lesson products due to instructor scheduling.
Stay Home if You Are Sick
Stay home if you or anyone in your household are sick. We will provide a one-time date-change if notified, in writing, that you or anyone in your household shows flu-like symptoms before your arrival. Notification must be made within 14 days prior to your arrival and up until 9:00 am PST the day of your arrival. No exceptions will be made for notifications made after 9:00 am PST on the day of your arrival. To notify and begin the date-change process, submit your request on our customer care page. To allow for processing and illness-recovery time, you may not shift to another date within the 7 day period following notification. As part of the date-change process, you will be charged the difference in price between your original lift ticket cost and the full price, non-discounted lift ticket rate on the new visit date.
Resort Closure
If the resort is closed on the date of your arrival due to weather or a closure related to Covid-19, your purchase will be refunded in full. Refunds will be applied back to the card used at the time of purchase. Resort Closure Refund does not apply if the resort is open in a reduced capacity due to wind & weather. Resort Closure Refund does not apply if guests are unable to visit due to road conditions or chain controls.
CHAIRLIFT CODE OF CONDUCT
It is our goal to create an environment that will increase your and/or your child's skills and enjoyment of the sports of skiing and snowboarding. In order to participate in these activities, skiers and riders, including children, commonly ride chairlifts to access the slopes. Children may ride chairlifts with adults, instructors or coaches. In certain circumstances, children may ride lifts without adults, instructors or coaches. Please note, Sugar Bowl recommends the use of the restraining bar. While there may be restraining bars on chairlifts, lowering the bar does not guarantee the safety of the passenger. Chairlift safety starts with you. Please share the following information with your child and repeat the lessons often:
- Pay Attention at all Times
- Be Respectful & Be Smart ñ No Horseplay
- Grab Outside of Chair as it Approaches
- Sit Firmly in Chair, Facing Forward
- If Not Properly Seated, Alert Lift Operator Immediately
- Say "Bar Down" as Bar is Lowered
- Don't Adjust Gear or Lean on Bar While Riding Chair
- Say "Bar Up" as Bar is Raised
- Clear Off-Ramp Area Immediately
- Obey Posted and Verbal Chairlift Instructions
SUGAR BOWL AND YOU ARE PARTNERS IN SAFETY!
ASSUMPTION OF RISK, RELEASE OF LIABILITY, INDEMNITY, AND CONSENT TO MEDICAL TREATMENT AGREEMENT
By signing this Agreement, I or my child(ren) (collectively, "I", "my" or "me") acknowledge that I will be participating in winter sports activities and/or other recreational activities, including but not limited to instruction in alpine skiing, Nordic skiing, snowboarding, snowshoeing, snow tubing, sleigh riding, snow play, sledding, and all other snow sports at Sugar Bowl and/or Royal Gorge (collectively, "the Activities"). I understand that my participation in the Activities poses inherent and other risks of INJURY and DEATH. The risks include, but are not limited to, falling, loss of control, collisions with other skiers or snowboarders, collisions with natural and man-made objects, including trees, rocks, fences, lift towers, snow making equipment, and over-snow vehicles. The risks also include variations in terrain and snow conditions, surface and subsurface snow conditions, bare spots, bumps, moguls, ice, stumps, forest growth and debris, erosion control devices, rocks, cliffs, steep terrain, avalanches, and traveling in the mountains. The risks further include those associated with participating in the Activities beyond the ski area boundary or designated trails and in the backcountry, which may pose additional hazards because such areas are not patrolled and are without avalanche control. Other risks include those associated with the use of the facilities, including mountain transportation, lifts, terrain parks, half pipes, and other park features, walking in lodges and parking lots, the possibility of becoming lost or separated from the class or instructor, and participating in lessons, races, and special events (collectively, "use of the facilities"). Despite these risks and all other risks, and TO THE FULLEST EXTENT ALLOWED BY LAW, I AGREE TO EXPRESSLY ASSUME ALL RISKS OF INJURY OR DEATH that might be associated with or arise out of my participation in the Activities or use of the facilities.
I understand that if I enter a terrain park, I must inspect the elements and terrain before skiing or riding over them to evaluate the risks and degree of difficulty before participating. Throughout the day snow conditions and terrain features will change. I am solely responsible for knowing and understanding my ability to encounter all terrain features. I am solely responsible for inspecting the features, and knowing and understanding my ability to encounter all terrain features prior to encountering them, regardless of whether an instructor or other class members may use the features.
In consideration for being permitted to participate in the Activities and to use the facilities, I AGREE TO RELEASE FROM ANY LEGAL LIABILITY AND AGREE NEVER TO SUE Sugar Bowl Corporation, the United States of America, Department of Agriculture, United States Forest Service, Royal Gorge, LLC, Truckee Donner Land Trust, special event organizers, sponsors, equipment manufacturers and suppliers, and all of their successors, heirs, assigns, directors, officers, partners, investors, shareholders, members, agents, employees, owners, landowners, parent and subsidiary companies, and affiliated companies (collectively herein, "Sugar Bowl") for injury or death resulting from my participation in the Activities or use of the facilities, regardless of the cause, including the alleged NEGLIGENCE of Sugar Bowl, including claims of negligent instruction. I further AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS SUGAR BOWL for any claims, lawsuits, damages, attorney fees, costs or judgments arising out of my participation in the Activities or use of the facilities.
I UNDERSTAND THIS IS A RELEASE OF LIABILITY that will apply whenever I participate in the Activities or use of the facilities at Sugar Bowl and/or Royal Gorge. I understand that this RELEASE OF LIABILITY will prevent me, my child, or our heirs from filing suit or making any claim for damages in the event of injury or death from my participation in the Activities or use of the facilities. Additionally, in the event I file or my child or any legal representative files a claim or a lawsuit arising out of my participation in the Activities or the use of the facilities, I AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS Sugar Bowl for any damages, attorney's fees, or costs arising out of such a claim or a lawsuit.
By executing this agreement, I declare under penalty of perjury that I am doing so only for myself and/or for persons who have authorized me to do so on their behalf. If I execute this document on behalf of another person, I am acting as the agent for that person, and my execution of the document expressly confirms that I have permission to agree to its terms on the other person's behalf, and that this Release of Liability and Indemnity Agreement is binding on that person. If I execute this document without the express permission of any other person, I understand and agree that I am committing fraud against Sugar Bowl. If the person on whose behalf I have executed this release brings a claim or lawsuit against Sugar Bowl, I agree to defend, indemnify and hold harmless Sugar Bowl as fully set forth herein. I acknowledge that Sugar Bowl and other participants may photograph or videotape the Activities and facilities. I agree that Sugar Bowl may use these recordings in any way including, but not limited to, for marketing purposes and as evidence in any litigation, without restriction and without compensation to me. In the event of a medical emergency, I authorize Sugar Bowl to provide emergency first aid treatment and/or refer treatment of my child to other medical practitioners. This care may be given under whatever conditions are necessary to preserve the life, limb or well-being of my child. I agree to pay all costs associated with any medical care and related transportation for the child and to indemnify and hold Sugar Bowl harmless for any costs incurred. I understand and agree that this agreement is severable and that if any clause is found to be invalid, the balance of the contract will remain in effect and will be valid and enforceable. I agree that any action involving the Activities, use of the facilities, or this agreement will be brought in the courts of Placer County, California. Any disputes will be subject to and determined under the laws of the State of California.
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