Regional Stay at Home Order

On December 1, we received official guidance from the state that classifies ski resorts as outdoor recreation. Since outdoor recreation providers are permitted to continue operating during the Stay at Home Order period, Sugar Bowl | Royal Gorge intends to continue operating – conditions allowing – as we maintain our top priority of protecting the health and safety of our guests, staff and community. We are being evaluated every day against state & county guidance and will need everyone’s full cooperation and adherence to our policies to remain open.

Our understanding is that the current, non-essential travel restriction does not apply when the regional (same-day / non-overnight) travel purpose is to participate in approved activities. Outdoor recreation is one of those approved activities, and Governor Newsom specifically mentioned the important mental and physical benefits of skiing and snowboarding during his Stay at Home Order announcement.

For purchases on and after December 10, 2020, the existing Cancellation Policy will remain in effect, as described below. Customers should be aware of all applicable travel restrictions before purchasing non-refundable, non-changeable and non-transferable products.

Rentals & Tickets Changes, Refund and Cancellations

All purchases are final. Due to limited capacity, there are absolutely no returns, refunds, and products may not be transferred to another person or date. Please confirm your dates prior to completing your transaction. All tickets are subject to restrictions described in the product description and/or pick-up instructions. Your credit card will be charged for the amount shown, regardless of whether or not the purchased ticket(s) is/are used. We do not guarantee driving conditions, snow conditions, weather conditions, open terrain or number of lifts operating.

Lessons: Refunds, Change Fees and Cancellations

All purchases are final. Due to limited capacity, there are absolutely no returns, refunds, and products may not be transferred to another person. All lessons, rentals & lift tickets are subject to restrictions described in the product description and/or pickup instructions. Lesson package dates & times may be changed with no fee 7 days prior to arrival. Lesson dates & times may be changed with a $50 fee per person with notice given 3-6 days prior to arrival. No changes are permitted within 2 days prior to arrival. Please confirm your dates prior to completing your transaction. No refunds will be provided. Your credit card will be charged for the amount shown, regardless of whether or not the purchased product(s) is/are used. We do not guarantee driving conditions, snow conditions, weather conditions, open terrain or number of lifts operating.

Stay Home if You Are Sick

Stay home if you or anyone in your household are sick.  We will provide a one-time date-change if notified, in writing, that you or anyone in your household shows flu-like symptoms before your arrival. Notification must be made within 14 days prior to your arrival and up until 9:00 am PST the day of your arrival. No exceptions will be made for notifications made after 9:00 am PST on the day of your arrival.

To notify and begin the date-change process, submit your request on our customer care page. Date-change submissions require 7 days to process, so guests may not shift to another date within the 7 day period following notification.

Resort Closure Refund

If the resort is closed on the date of your arrival due to weather or a closure related to Covid-19, your purchase will be refunded in full.  Refunds will be applied back to the card used at the time of purchase. Resort Closure Refund does not apply if the resort is open in a reduced capacity due to wind & weather.  Resort Closure Refund does not apply if guests are unable to visit due to road conditions or chain controls.