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|Highway 40 (I-80 - Sugar Bowl)|
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|24 Hour Snow|
|Hours of Operation:|
|Highway 40 (I-80 - Sugar Bowl)|
|Highway 40 (Truckee - Sugar Bowl)|
Add-on Trip Flex to make lift tickets refundable...for when your plans don't go as planned.
Trip Flex: Frequently Asked Questions
Yes, if you purchase Trip Flex for your lift ticket and you purchase rentals for that same visit day, your lift ticket and rentals will be refunded with Trip Flex upon request.
I’m taking lessons, does Trip Flex cover my full lesson package?
No, Trip Flex does not cover lessons. Our Ski & Board School has its own cancellation policy, which allows for refunds in select circumstances.
Can I change my date using trip flex?
If your plans change and you need to visit on a different date, with Trip Flex you will be refunded for your originally-purchased ticket upon request. Separately, you may purchase a new ticket for a different date at the price indicated at the time of purchase. You will also have the option to add Trip Flex to your new ticket purchase.
I’m coming for multiple days, does Trip Flex cover my entire visit?
Yes, but only if you purchase Trip Flex for each visit day. Trip Flex is $20 per lift ticket, per person, per day. So long as Trip Flex is purchased for each day and each person, lift tickets for the entire visit can be refunded with Trip Flex.
Do I get the money I paid for Trip Flex back if I request a refund?
No, the fee for Trip Flex is non-refundable. By purchasing Trip Flex, you have the opportunity to receive the full value of your lift ticket refunded.
Can I add Trip Flex to discounted lift tickets, such as Passholder Friends & Family Tickets and Military/First Responder Tickets?
Yes, Trip Flex will be an add-on option for those ticket products as well. However, if a discount voucher is redeemed during the purchase process, it will be considered used and will not be available to use again. The voucher will not be returned nor will a replacement voucher be issued.
Can I add Trip Flex to my purchase after I have completed the transaction?
No, Trip Flex must be elected at the time of purchase. Guest service agents to not have the ability to add this to products after your order is complete.
Trip Flex: Refund Request
Guests must have purchased the Trip Flex add-on to qualify for each date and lift ticket. Once received, a team member will review and process qualified requests within 48 hours. Banks typically take another 3-5 business days to process refunds.
Refundable Ticket Option
Lift tickets are non-changeable and non-refundable, however during the check-out process, you may elect to add-on Trip Flex to any lift ticket for only $20. By adding Trip Flex to your lift ticket, you will make it refundable and you may request a refund for your date up until 11:59PM PST on the date of your scheduled arrival.
- Trip Flex only applies to the day and guest selected and is not transferable. If visiting multiple dates you would need to add Trip Flex to each date for the $20 fee for each date. If you would like multiple guests to be covered by Trip Flex, each guest must have Trip Flex added to their purchase.
- If the lift ticket was purchased using a discount voucher, the amount paid for the lift ticket is refundable with Trip Flex. However, the discount voucher redeemed during the purchase process will be considered used and will not be available to use again. The voucher will not be returned nor will a replacement voucher be issued.
- All refund requests must be submitted using the online form, linked below, on or before 11:59pm PST the date of arrival. No refunds will be issued after this time. No refunds will be issued for requests coming in via email, phone or other channels.
- Trip Flex refunds are not permitted on used lift tickets. A ticket is considered used if it is scanned at least one time at a lift.
- A team member will review and process qualified requests within 48 hours. Banks typically take another 3-5 business days to process refunds. If you desire to ski another day within the 48hour window, you may simply purchase a new ticket online. At that time you can elect to add Trip Flex again.
- Qualified refunds are for the cost of the single day ticket for each qualified individual. The Trip Flex fee is non-refundable and non-transferable.
- If your qualified lift ticket also has an equipment rental associated with the same person and date, the rental fee will also be eligible for refund.
- No ski school products are eligible for refund due to the staffing needs associated with lesson programs. Standard ski school cancellation policies apply.
- If the lift ticket was purchased using a discount voucher (for example, a Passholder Friends & Family voucher), the amount paid for the lift ticket is refundable with Trip Flex. However, the voucher redeemed during the purchase process will be considered used and will not be available to use again. The voucher will not be returned nor will a replacement voucher be issued.
CANCELLATION AND REFUND POLICY
Lift Tickets and Rentals
Unless you purchased Trip Flex, all purchases are final. Due to limited capacity, there are absolutely no returns, refunds, and products may not be transferred to another person or date. Please confirm your dates prior to completing your transaction. All tickets are subject to restrictions described in the product description and/or pick-up instructions. Your credit card will be charged for the amount shown, regardless of whether or not the purchased ticket(s) is/are used. We do not guarantee driving conditions, snow conditions, weather conditions, open terrain or number of lifts operating.
Lessons and Lesson/Lift Packages
All purchases are final. Due to limited capacity, there are absolutely no returns, refunds, and products may not be transferred to another person. All lessons, rentals & lift tickets are subject to restrictions described in the product description and/or pickup instructions. Lesson dates & times may be changed with no fee 7 days prior to arrival. Lesson dates & times may be changed with a $50 fee per person with notice given 3-6 days prior to arrival. No lesson date or time changes are permitted within 2 days prior to arrival. Please confirm your dates prior to completing your transaction. No refunds will be provided. Your credit card will be charged for the amount shown, regardless of whether or not the purchased product(s) is/are used. We do not guarantee driving conditions, snow conditions, weather conditions, open terrain or number of lifts operating. Trip Flex is not eligible for lesson products due to instructor scheduling.
If the resort is closed on the date of your arrival due to weather or a closure related to Covid-19, your purchase will be refunded in full. Refunds will be applied back to the card used at the time of purchase. Resort Closure Refund does not apply if the resort is open in a reduced capacity due to wind & weather. Resort Closure Refund does not apply if guests are unable to visit due to road conditions or chain controls.
CHAIRLIFT CODE OF CONDUCT
It is our goal to create an environment that will increase your and/or your child's skills and enjoyment of the sports of skiing and snowboarding. In order to participate in these activities, skiers and riders, including children, commonly ride chairlifts to access the slopes. Children may ride chairlifts with adults, instructors or coaches. In certain circumstances, children may ride lifts without adults, instructors or coaches. Please note, Sugar Bowl recommends the use of the restraining bar. While there may be restraining bars on chairlifts, lowering the bar does not guarantee the safety of the passenger. Chairlift safety starts with you. Please share the following information with your child and repeat the lessons often:
- Pay Attention at all Times
- Be Respectful & Be Smart ñ No Horseplay
- Grab Outside of Chair as it Approaches
- Sit Firmly in Chair, Facing Forward
- If Not Properly Seated, Alert Lift Operator Immediately
- Say "Bar Down" as Bar is Lowered
- Don't Adjust Gear or Lean on Bar While Riding Chair
- Say "Bar Up" as Bar is Raised
- Clear Off-Ramp Area Immediately
- Obey Posted and Verbal Chairlift Instructions
SUGAR BOWL AND YOU ARE PARTNERS IN SAFETY!
ASSUMPTION OF RISK, RELEASE OF LIABILITY, INDEMNITY, AND CONSENT TO MEDICAL TREATMENT AGREEMENT
By signing this Agreement, I or my child(ren) (collectively, "I", "my" or "me") acknowledge that I will be participating in winter sports activities and/or other recreational activities, including but not limited to instruction in alpine skiing, Nordic skiing, snowboarding, snowshoeing, snow tubing, sleigh riding, snow play, sledding, and all other snow sports at Sugar Bowl and/or Royal Gorge (collectively, "the Activities"). I understand that my participation in the Activities poses inherent and other risks of INJURY and DEATH. The risks include, but are not limited to, falling, loss of control, collisions with other skiers or snowboarders, collisions with natural and man-made objects, including trees, rocks, fences, lift towers, snow making equipment, and over-snow vehicles. The risks also include variations in terrain and snow conditions, surface and subsurface snow conditions, bare spots, bumps, moguls, ice, stumps, forest growth and debris, erosion control devices, rocks, cliffs, steep terrain, avalanches, and traveling in the mountains. The risks further include those associated with participating in the Activities beyond the ski area boundary or designated trails and in the backcountry, which may pose additional hazards because such areas are not patrolled and are without avalanche control. Other risks include those associated with the use of the facilities, including mountain transportation, lifts, terrain parks, half pipes, and other park features, walking in lodges and parking lots, the possibility of becoming lost or separated from the class or instructor, and participating in lessons, races, and special events (collectively, "use of the facilities"). Despite these risks and all other risks, and TO THE FULLEST EXTENT ALLOWED BY LAW, I AGREE TO EXPRESSLY ASSUME ALL RISKS OF INJURY OR DEATH that might be associated with or arise out of my participation in the Activities or use of the facilities.
I understand that if I enter a terrain park, I must inspect the elements and terrain before skiing or riding over them to evaluate the risks and degree of difficulty before participating. Throughout the day snow conditions and terrain features will change. I am solely responsible for knowing and understanding my ability to encounter all terrain features. I am solely responsible for inspecting the features, and knowing and understanding my ability to encounter all terrain features prior to encountering them, regardless of whether an instructor or other class members may use the features.
In consideration for being permitted to participate in the Activities and to use the facilities, I AGREE TO RELEASE FROM ANY LEGAL LIABILITY AND AGREE NEVER TO SUE Sugar Bowl Corporation, the United States of America, Department of Agriculture, United States Forest Service, Royal Gorge, LLC, Truckee Donner Land Trust, special event organizers, sponsors, equipment manufacturers and suppliers, and all of their successors, heirs, assigns, directors, officers, partners, investors, shareholders, members, agents, employees, owners, landowners, parent and subsidiary companies, and affiliated companies (collectively herein, "Sugar Bowl") for injury or death resulting from my participation in the Activities or use of the facilities, regardless of the cause, including the alleged NEGLIGENCE of Sugar Bowl, including claims of negligent instruction. I further AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS SUGAR BOWL for any claims, lawsuits, damages, attorney fees, costs or judgments arising out of my participation in the Activities or use of the facilities.
I UNDERSTAND THIS IS A RELEASE OF LIABILITY that will apply whenever I participate in the Activities or use of the facilities at Sugar Bowl and/or Royal Gorge. I understand that this RELEASE OF LIABILITY will prevent me, my child, or our heirs from filing suit or making any claim for damages in the event of injury or death from my participation in the Activities or use of the facilities. Additionally, in the event I file or my child or any legal representative files a claim or a lawsuit arising out of my participation in the Activities or the use of the facilities, I AGREE TO DEFEND, INDEMNIFY AND HOLD HARMLESS Sugar Bowl for any damages, attorney's fees, or costs arising out of such a claim or a lawsuit.
By executing this agreement, I declare under penalty of perjury that I am doing so only for myself and/or for persons who have authorized me to do so on their behalf. If I execute this document on behalf of another person, I am acting as the agent for that person, and my execution of the document expressly confirms that I have permission to agree to its terms on the other person's behalf, and that this Release of Liability and Indemnity Agreement is binding on that person. If I execute this document without the express permission of any other person, I understand and agree that I am committing fraud against Sugar Bowl. If the person on whose behalf I have executed this release brings a claim or lawsuit against Sugar Bowl, I agree to defend, indemnify and hold harmless Sugar Bowl as fully set forth herein. I acknowledge that Sugar Bowl and other participants may photograph or videotape the Activities and facilities. I agree that Sugar Bowl may use these recordings in any way including, but not limited to, for marketing purposes and as evidence in any litigation, without restriction and without compensation to me. In the event of a medical emergency, I authorize Sugar Bowl to provide emergency first aid treatment and/or refer treatment of my child to other medical practitioners. This care may be given under whatever conditions are necessary to preserve the life, limb or well-being of my child. I agree to pay all costs associated with any medical care and related transportation for the child and to indemnify and hold Sugar Bowl harmless for any costs incurred. I understand and agree that this agreement is severable and that if any clause is found to be invalid, the balance of the contract will remain in effect and will be valid and enforceable. I agree that any action involving the Activities, use of the facilities, or this agreement will be brought in the courts of Placer County, California. Any disputes will be subject to and determined under the laws of the State of California.