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Trip Flex Refundable Lift Ticket Add-On Option
Trip Flex

Add-on Trip Flex to make lift tickets refundable...for when your plans don't go as planned.

Trip Flex Refundable Lift Ticket Option

Refundable Ticket Option

Have peace of mind knowing your lift ticket purchase will be refunded if your plans change. Trip Flex is an optional $20 add-on to each lift ticket. With Trip Flex, if a refund is needed you can simply use the online form below to request a full refund on your lift ticket purchase. (The $20 Trip Flex fee is non-refundable. Requests must be submitted by 11:59pm PST on the date of your lift ticket.)
Trip Flex Details

Lift tickets are non-changeable and non-refundable, however during the check-out process, you may elect to add-on Trip Flex to any lift ticket for only $20. By adding Trip Flex to your lift ticket, you will make it refundable and you may request a refund for your date up until 11:59PM PST on the date of your scheduled arrival.

  • Trip Flex only applies to the day and guest select and is not transferable. If visiting multiple dates you would need to add Trip Flex to each date for the $20 fee for each date. If you would like multiple guests to be covered by Trip Flex, each guest must have Trip Flex added to their purchase.
  • If the lift ticket was purchased using a discount voucher, the amount paid for the lift ticket is refundable with Trip Flex. However, the discount voucher redeemed during the purchase process will be considered used and will not be available to use again. The voucher will not be returned nor will a replacement voucher be issued.
  • All refund requests must be submitted using the online form, linked below, on or before 11:59pm PST the date of arrival. No refunds will be issued after this time. No refunds will be issued for requests coming in via email, phone or other channels.
    • Trip Flex refunds are not permitted on used lift tickets. A ticket is considered used if it is scanned at least one time at a lift.
    • A team member will review and process qualified requests within 48 hours. Banks typically take another 3-5 business days to process refunds. If you desire to ski another day within the 48hour window, you may simply purchase a new ticket online. At that time you can elect to add Trip Flex again.
  • Qualified refunds are for the cost of the single day ticket for each qualified individual. The Trip Flex fee is non-refundable and non-transferable.
    • If your qualified lift ticket also has an equipment rental associated with the same person and date, the rental fee will also be eligible for refund.
    • No ski school products are eligible for refund due to the staffing needs associated with lesson programs. Standard ski school cancellation policies apply.
    • If the lift ticket was purchased using a discount voucher (for example, a Passholder Friends & Family voucher), the amount paid for the lift ticket is refundable with Trip Flex. However, the voucher redeemed during the purchase process will be considered used and will not be available to use again. The voucher will not be returned nor will a replacement voucher be issued.