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Customer Care

Stay Home if You Are Sick
Stay home if you or anyone in your household are sick. We will provide a one-time date-change if notified, in writing, that you or anyone in your household shows flu-like symptoms before your arrival. Notification must be made within 14 days prior to your arrival and up until 9:00 am PST the day of your arrival. No exceptions will be made for notifications made after 9:00 am PST on the day of your arrival.

Please complete the form below to begin the date-change process if you or anyone in your household have flue-like symptoms, or if your arrival date was one of the qualifying dates below. Date change may only be within the 2020/21 season. No date changes will be permitted to shift into the 2021/22 season. Once reviewed you can expect your request to be complete within 10 business days. You will only receive a communication from our team once your request has been reviewed.

Date Qualifying Event
1/19/2021 High winds, limited to lower mountain only.
1/22/2021 I-80 closure due to heavy snowfall.




Attention Guests
Lift tickets are non-transferable and non-refundable as agreed upon at the time of purchase. Date-change requests for reasons beyond our "Stay Home if You are Sick" policy will not be honored and your request will not be responded to.

Season Pass Medical Rollover? Please use this form instead to submit our request.