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Sugar Bowl Alert
Sugar Bowl has suspended ski operations due to the COVID-19 outbreak. Uphill travel is also closed. No access is permitted.
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Covid-19 Update

Sugar Bowl's Response to the Ongoing Coronavirus

Frequently Asked Questions

Are you closed for the season?
Operations are suspended at this time & no access is permitted at the resort due to Placer County's shelter-in-place directive which goes through April 10th.

I have purchased lifts tickets, rentals, lessons or a hotel room. How do I get a refund?
Guests with advanced reservations, for arrival dates of March 14th and beyond, may cancel their reservation with a 100% refund, no cancelation fee. This is for date-specific lift tickets, rentals, lessons and lodging. 3 Packs (purchased after March 1st only) are also available for a refund, minus any days used. Please contact info@sugarbowl.com or call (530)426-9000 option 2 during business hours. Please provide your confirmation number so the agent may quickly assist you. We are processing refunds as quickly as possible, but with limited staffing this could take up to 7 days.

What if I purchased a ticket from a retailer, such as Sports Basement, REI, Clark's, etc?
Please contact the retailer you purchased tickets from, as these tickets are subject to their individual return and return policy.

Are you offering refunds or credits for season passholders and 3 Packs?
Prior to closing due to the unusual, dynamic situation involving the coronavirus, Sugar Bowl Resort had been open for over 107 days this season (we opened Nov. 29), surpassing the commitment of our 100-Day Guarantee. As the duration of the season allowed ample time for season pass and 3 Pack usage, refunds for 2019-20 Sugar Bowl products will not be offered. That said, we recognize the challenges we collectively faced and have outlined our policy here.

Can I skin uphill while resort operations are suspended?
No. The resort is currently closed to all ski and snowboard traffic including uphill. Our patrol is continuing to conduct avalanche mitigation during the recent storm.

Can come empty my seasonal locker?
No. Sorry, at this time Placer County has issued a shelter-in-place directive so we are not permitting any guests or non-essential employees on the property. We will send a notification once we are able to provide access.

Coronavirus - Actions We’re Taking

Updated: 3/19/20 @ 6:15pm

Due to Placer County’s recent shelter-in-place directive through April 10th we are suspending operations and restricting all access to the resort.  A security & safety team will be on-site 24-hours to support health and protection functions.

Please be advised that the resort is also closed to uphill traffic for your safety. We will continue to perform snow safety work to protect structures around Sugar Bowl. We were working toward reopening for uphill traffic only, however that is no longer possible due to the Placer County directive.  Snowmobiles access is also not permitted on any Sugar Bowl | Royal Gorge property.

We are grateful for the support we’ve received from many passholders and guests. We have been reviewing the cancelation policy for season passes and 3 Packs and will be providing information soon.

Our team is also working as fast as we can to process cancelations and refunds for date-specific lift tickets, lessons and rentals along with hotel reservations. Please be patient as we complete returns as our team is now working from home and with limited staff. Thank you in advance for your continued support and patience with this -- the call volume we are receiving is high and we would like to reassure you that we intend to get to everyone as quickly as possible.

 

Take care of one another,

Greg Dallas, CEO
Sugar Bowl | Royal Gorge




Updated: 3/18/20 @ 7:01am

Thank you for everyone’s patience and support.   This has been an incredibly difficult time for all of us.    At this time, Sugar Bowl & Royal Gorge are releasing all non-essential, seasonal staff starting Friday, March 20.   Seasonal staff will receive 2.5 weeks of severance to help them transition to unemployment benefits during this difficult time. 

We remain committed to reopening  a much smaller resort as long as the operation can comply with local, state and federal guidelines to ensure guest & employee safety.  We are preparing the resort to safely open to uphill traffic plus a few kilometers of cross county track for passholders only.  Again, this can only happen if we can comply with the recommended CDC guidance for social distancing and all other health and safety recommendations.  If for whatever reason we feel that guest or employee safety is at risk we will shut down operations immediately.  Expect more information to come about this in the next several days

Please take care of one another

Greg Dallas, CEO
Sugar Bowl | Royal Gorge




Updated: 3/14/20 @ 7:22pm

As we’ve continued to closely watch and adjust our operations to the rapidly changing world-wide impacts of the coronavirus (COVID-19), we’ve made the decision to suspend operations at Sugar Bowl and Royal Gorge until further notice. Following today's mandate, by the Governor of Colorado, for all ski resorts in their state to close for the upcoming week, we felt it was prudent to reassess our local operational decisions as well. After consulting with several other California resorts, we made the difficult decision to close until further notice.

This was not an easy decision, nor was it made lightly. This is a fluid situation changing hourly. We will continue preparing the resort in hopes that current landscape changes allowing us to reopen before the end of the season. We apologize to guests who are at our resort now, and those who had plans to come up. Information about cancellations and refunds is available on our website, with many things like ski school, lift tickets, equipment rentals and hotel nights fully refundable. Please be reassured that we will get to everyone, but we ask for your patience as we work through what are sure to be a lot of requests.

As more information continues to become available and we can reassess our operations, we’ll be sure to keep you updated. We appreciate your continued support and understanding. We will get through this together.

 

Wishing you and your family good health,

 

Greg Dallas, CEO
Sugar Bowl | Royal Gorge




Updated: 3/14/20 @ 5:26pm
As we’ve continued to closely watch and adjust our operations to the rapidly changing world-wide impacts of the coronavirus (COVID-19), we’ve made the decision to suspend operations at Sugar Bowl and Royal Gorge until further notice. Similar to other resorts in the region, we were committed to operating the resort until new information guided our decisions. The health and well-being of our guests, employees and community has always been our priority, and as we’ve been in contact with local health officials for guidance, we’ve concluded that this decision is prudent at this time.

This is a very recent decision, so forgive the brevity of this announcement. Further information will be provided this evening.



Updated: 3/13/20 @ 4:12pm

We want to reassure you that nothing is more important than the health, safety and well-being of our guests and employees at Sugar Bowl and Royal Gorge. Each day as we learn new information, we will quickly adjust as needed. Over the last few weeks, we have taken several steps to mitigate exposure but in recent days have taken many more steps to address gatherings, social distancing and disinfection.   

Sugar Bowl is committed to skiing and riding and will continue with daily operations with the health and safety of our guests and employees remaining the top priority. Below are additional actions we have taken around the resort:

  • Measures to increase social distancing to the advised 6 feet include:
    • Reducing the number of tables and chairs in Cafés and Bars
    • Encouraging guests to only ride the Gondola with friends/family
    • Not enforcing any “full-chair” policies on chairlifts.  Ride with those you know.
    • Opening additional dining spaces to allow to further social distancing
  • Active Cleaning Measures:
    • Increasing the frequency of cleaning and disinfection throughout the resort, with a heightened focus on high touch areas including but not limited to hotel, gondola cabins, dining areas, shuttle buses, rental locations, ticket offices, locker rooms, and more
    • Frequent monitoring of hand wash stations stocked with hand soap and paper towels
  • Other Measures:
    • Replacing self-service condiment stations with single-use packets
    • Restricting the use of refillable bottles around the resort
    • Turning off water fountains and self-service stations (Bottled water reduced to $1.50)
    • Canceling all special events for the remainder of the season including Banked Slalom, Minipipe Meltdown, Chute-Out and Pond Skim
  • Employee Wellness:
    • Employees have been instructed to stay home if sick or feeling flu-like symptoms
    • Good hygiene is being emphasized, including frequent hand washing
    • Deep cleaning of all employee housing and shuttles
  • Guest Wellness:
    • Guests exhibiting feeling ill or presenting flu-like symptoms are asked to stay home
    • Guests who are at higher risk of illness are asked to stay home
    • Guests with advanced reservations for lift tickets, 3 Packs (purchased after March 1st only), rentals, lessons, or lodging may cancel their reservation with a 100% refund, no cancelation fee, up to 24 hours prior to arrival by contacting info@sugarbowl.com or calling (530)426-9000 option 2 during business hours

We will continue to adjust our approach, training and communication to the recommendations and advice of the CDC and other relevant public agencies. For the latest information on COVID-19, visit www.cdc.gov/Coronavirus.

Thank you for your understanding & support. We look forward to welcoming you to Sugar Bowl Resort soon.

 

Greg Dallas, CEO
Sugar Bowl | Royal Gorge