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Core Rewards > CORE Guide > CORE FAQ's

CORE FAQ
Overview
Overview
How do you earn Core Points?
You earn 1,000 Core Points for every day you ski or ride at Sugar Bowl (this limits out at 25,000 CORE Points, or 25 days.) You also earn 100 CORE Points for every qualifying dollar you spend at the resort*. To earn CORE Points for your purchases, you must remember to present your pass and ask your cashier to attach it to your transaction. This all happens automatically if you pay with Resort Charge, so there’s one more great reason to enroll in this convenient program!

How can I review my CORE Rewards activity?
Simply login to the CORE Member website to review your total days skied in 2006/07 and Core Point accrual and redemption activity. Most 2007/08 pass holders are automatically enrolled in the CORE Rewards Club and are eligible to access the CORE Member website. A few Sugar Bowl pass programs do not include CORE Rewards Club enrollment and these pass holders can only access the CORE Member website if they purchased a separate CORE membership.

What information do I need to login to the CORE Member website?
To login and review your activity you need to enter your customer number, home zip code and date of birth. Your customer number is printed on the front of your Core Pass. Please contact the resort directly if you require login assistance.

When do my CORE Points and CORE Awards expire?
2006/07 CORE Points can be redeemed for CORE Awards through June 1, 2008 or the end of the 2007/08 winter season, whichever comes first.

2006/07 CORE Awards can be redeemed for products, discounts and services through June 1, 2008 or the end of the 2007/08 winter season, whichever comes first.

I see Food and Retail CORE Awards are available for selection in the CORE Member website. When will I be able to select Tickets, Lessons, Rentals and other cool stuff?
CORE Members points profiles have all been update from the 06-07 season. 06-07 members members can redeem awards and you can redeem them during the 2007/08 season.

Can I share my CORE Points with my friends and family members, and if so, how?
Yes. You can transfer increments of 5,000 CORE Points to any friend or family member. As long as you have enough CORE Points, you can share them as often as you want.

From the CORE Member website you can transfer your CORE Points to any of the listed family members. Please contact the resort directly if you want to add or delete individuals who you want to share your CORE Points with through the CORE Member website.

You may also share CORE Points with any friend or family member by contacting the resort directly. Simply send us your name and customer number, the name and customer number of the person you want to share your CORE Points with and how many CORE Points you want to share. Remember, you can only share in full increments of 5,000 CORE Points (e.g. 5,000, 10,000, 15,000, etc)

Can I combine my 2006/07 Core Points with my 2007/08 Core Points?
No. The Core Points you earn in 2006/07 are redeemable for Core Awards through the end of the 2007/08 season, after which your 2006/07 Core Points and Core Awards will expire. 2007/08 Core Members will earn Core Points that are redeemable for Core Awards that are valid during the 2007/08 season and through the end of the 2008/09 season. Core Points earned in different seasons cannot be combined with each other.

How do I get my Core Awards once I select them online?
You have three fulfillment options when you select your Core Awards through the Core Member website – Print-at-Home, Send-by-Mail and Resort-Will-Call.

Print-at-Home – Allows you to select your Core Awards and print them from your own computer. After you select your Core Awards you get to decide when you want to print them.

Send-by-Mail – Allows you to select your Core Awards and have them mailed to the address we have on file for your account.

Resort Will-Call – Allows you to select your Core Awards and pick them up personally from the Judah Special Tickets Office. Judah Special Tickets will be closed immediately following the close of the 2006/07 winter season and will re-open September 2007.

May I change a Core Award back into Core Points for selecting something different?
Yes. Unredeemed and unexpired Core Awards may be returned to the Judah Special Tickets Office to have Core Points added back into the account of the Core Member who originally selected the Core Award. Core Awards from one season cannot be returned to accrue Core Points for a subsequent season.

What else can you tell me about my Core Membership, Core Points and Core Awards?
Core Awards are transferable and redeemable by any Sugar Bowl customer.

Core Awards must be presented intact with a readable barcode to qualify for redemption.

Core Awards are subject to revocation, availability, program and product change.

In case of replication Sugar Bowl will only honor the first Core Award it validates.

Core Points and Core Awards have NO CASH VALUE and are VOID IF SOLD.

Core Membership is subject to management discretion and is revocable for fraudulent behavior.

How do I contact the resort directly?
Sugar Bowl Core Mtn Club
P.O. Box 5
Norden, CA 95724
Fax: 530-426-3723
core@sugarbowl.com
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